Frequently Asked Questions
Find answers to common questions about our certifications, shipping, support, and ordering process.
Our pens are manufactured in a facility certified to ISO 13485, the quality-management standard for medical devices. We work only with manufacturers who can evidence that certification.
It's a reusable, metal-bodied V2 pen with a precision dose dial covering a full 0–80 unit range, wider than the 60-unit cap of most reusable pens, plus a foam-lined hard case, a needle safety cap, and 3 mL cartridge compatibility for both insulin and research peptides.
Yes. Clinics, pharmacies, research labs and distributors can choose a Business account when signing up for reviewed, volume-based pricing. Our team typically reviews and activates business accounts within one business day.
All major cards — Visa, Mastercard and American Express — plus Apple Pay, Google Pay and Amazon Pay, through our secure Stripe checkout. Your card details never touch our servers.
We ship anywhere in the United States for a flat $2.99 per order, fulfilled by Amazon FBA, with fast 2 to 3 day delivery.
Most US orders arrive within 3 days. You can track your order anytime from the Track Order page using your order number (MN-…) and the email you used at checkout.
Every order is covered by a 30-day hassle-free return policy, plus a manufacturer warranty against defects in materials and workmanship. Just contact us and we'll make it right.
Yes, each device ships with a user guide covering setup, priming, dosing and cleaning. If anything is unclear, contact us at info@medinorsk.com and we'll walk you through it.
It accepts standard 3 mL glass cartridges with an 8 mm plunger, in both V1 and V2 formats. The screw-off cartridge holder is tool-free, so swapping cartridges takes seconds. Cartridges are sold separately through standard laboratory and pharmacy supply channels.
Any ISO 11608-2 double-sided pen needle from 30G to 32G, in 4–8 mm — including BD Micro-Fine, NovoFine and Mylife Clickfine. That covers the common needle brands sold in US pharmacies, so you can keep using the needles you already know.
The dial covers a full 0–80 unit range in 1-unit increments, with a clearly marked scale and a tactile click at every step so you can confirm your setting before each press. Most reusable pens stop at 60 units.
The injection uses a safety push mechanism that requires deliberate activation, which helps prevent accidental presses. Every pen also ships with a needle safety cap and a fitted hard case that protects the pen and cartridge between uses and in transit.
No. MediNorsk sells devices; we are not a healthcare provider and nothing on this site is medical advice. Always follow the dosing and technique your doctor, pharmacist or clinician prescribes, and read the instructions supplied with your medication.